Why Moving Your Contact Center to the Cloud is the Way to Go
Thursday May 3, 2012
2:00 PM ET/ 11:00 AM PT
Companies of all sizes can benefit from hosted contact center solutions. Learn how hosted solutions are easily provisioned and maintained, provide an appealing alternative to the inflexibility of premise solutions, and allow enterprises to take advantage of cutting-edge technologies without maximum investment.
Listen in as USAN’s Harry Miller, Chief Operating Officer and Tad Thompson, Senior Director of Enterprise Sales share the benefits of the cloud based contact center concept and the major differentiators for hosted contact center architectures. In this informative webinar, you will learn the advanced capabilities of hosted solutions..
What attendees will learn:
The primary benefits of a hosted solution including:
Who should attend:
- Improved scalability
- Greater flexibility in technology integration
- A better optimized workforce
- A more reliable system
- Neutrality from telecommunications carriers
- Flexibility of communications such as VoIP or TDM
- Contact Center executives trying to strengthen their overall performance
- Company decision makers looking to improve their customer service initiatives
- Anyone involved in the decision to move their call center into the cloud
Chief Operating Officer, USAN, Inc.
A twenty year veteran of the contact center industry, Harry R. Miller began his career with Verizon holding director-level positions in public affairs, state and federal regulatory policy, marketing and business development. Mr. Miller joined USAN in 2000 and oversaw expansion of the company’s product portfolio and deployment of advanced features and technology. In June of 2011, Mr. Miller was promoted to Chief Operating Officer and is now responsible for the company’s day-to-day business operations and business development initiatives. Prior to his contact center career, Harry served 5 years as Academic Dean at Vermont Tech and oversaw the launch of the Vermont Interactive Television, the nation’s first statewide interactive distance learning and governmental network.
Senior Director of Enterprise Sales, USAN, Inc.
Tad Thompson has over thirteen years of experience in the call center industry, a career that has ranged from call center management to enterprise technology sales. As a former VP of Operations for one of the country’s largest BPO agencies, and responsible for 3,000 agents, Mr. Thompson has a first-hand understanding of front-line call center operations. It’s this experience that guides Tad’s current role as USAN’s sales director, where his intimate knowledge of technology and day-to-day operations are critical for enterprises that are considering migration from premise to hosted contact center solutions.
Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.