It�s all about flexibility and response time when your business is
providing contact handling services to address a wide range of
business requirements. And frankly, what we don�t always think
about, but we all face, it�s how to apply technologies in such a
way that it enables our business to retain the best and brightest
employees that underpin our success.

eCallogy is in the business of providing call handling services to a
customer base that ranges from Federal, state and local governments
to customer service and order capture type functions for commercial
businesses. Everyone needs something different and they all want �it�
to integrate with their off-the-shelf or custom database that resides on
their premises. What technologies does eCallogy rely on that enables
them to respond quickly and effectively to this wide range of needs ---
a hosted, on-demand contact handling solution.

This webinar will cover the operational and business benefits
eCallogy has experienced by going with a hosted contact handling
service. Patterson will discuss how eCallogy uses inContact to create
new contact handling processes in minutes or hours. Many of these
applications involve delivering data to foreign CRM or custom databases.
He will cover how inContact enables his business to leverage a wide
range of feature sets, yet pay only for capacity used, month-to-month.
And he will explain how eCallogy retains superior employee talent by
supporting at-home workers. Using inContact, eCallogy can monitor,
record and report on at-home workers as one unified workforce. Learn
more about how this leading edge customer contact handling operation
stays competitive in today's changing contact center environment.