Webinars - Featured Articles

August 29, 2016

Webinar - Usability Affects Adoption of Communication Technologies


Most things in life come with instructions—board games, homework, computer programs and even communications platforms. The problem with instructions is that most people don’t like to take the time to read them. Instead, many like to jump right into whatever it is they’re doing and figure it out as they go along. This may not have any major consequences if they’re just figuring out a board game, but bigger issues can be raised if employees forgo learning how to properly use the company communications technology, and  consequently use it incorrectly or not at all.




The team at NetSapiens (News - Alert) (News - Alert) believes that the amount of training needed and employees’ willingness to learn have to do with how easy or difficult it is for them to use your communications technology. Consumers and employees alike are used to intuitive design that doesn’t take much time to learn and that fits well with what they’re used to. Drastic changes from previous technologies are not often received well, because people are comfortable with what they know.

That’s why technologies need to be designed with usability in mind.  If users of your company Hosted PBX (News - Alert) (News - Alert), for example, find it difficult or inconvenient to work with your solution, there will be low adoption rates within the organization and overall frustration with your company itself. On the other hand, if the team is working with an easy-to-use communications platform that was built with usability in mind, they will be more efficient and productive.

NetSapiens firmly believes in providing solutions that are intuitive in design, thus making it easy for employees to adapt new technologies. They’ve found that increasing usability drives revenue, which is always beneficial. You can hear all about it Aug. 31 during a live webinar titled “Usability: The Difference Between a Loyal or Frustrated End-User,” sponsored by NetSapiens.

The webinar will feature Ken Adams, Director of Solutions Marketing at NetSapiens. If you would like to take part, don’t worry, there’s still time to REGISTER HERE.




Edited by Alicia Young