Webinars - Featured Articles

October 20, 2015

Webinar - Call Recording and PCIDSS Compliance: Everything You Need to Know


It seems like every week we hear a news story reporting about a discovered security breach or sensitive data being compromised. The reality that no one can escape a possible breach is scary. And those issuing fines for noncompliance are having a field day.




Not only does ensuring the safety of critical and sensitive data help companies to earn consumer trust, but staying vigilant about it also means companies can stay out of legal cross hairs and don’t have to pay hefty fines.  

The Payment Card Industry (PCI (News - Alert)) Data Security Standard has raised the bar for those companies that must record calls and has forced them to be even more aware of what and how they record and store any data.  Since updates to those practices are constantly being made, it is not enough to ‘set it and forget it’.  Credit card companies are paying attention, and knowing the rule and how to properly handle sensitive data has become a must.

On Wed., Oct. 21 at 2 p.m. ET, Uptivity will sponsor a free TMC (News - Alert) webinar titled, “Best Practices for PCI v3.0 Compliance: Eliminating Risk from Call Recording.” The Webinar will feature presenter Kathy Krucek, Director of Product Management for Workforce Optimization at inContact who will discuss the reasons compliance matters and how to identify areas at-risk as well as close any gaps and better protect data.

InContact acquired Uptivity back in 2014 in a bid to further extend its lead in the cloud contact center market as well as grow its offerings for the midsized WFO market.

Krucek has over a decade of experience in software technology in the Contact Center industry and has a specific focus on workforce optimization products including recording, analytics, customer feedback, and more.

Register Now!




Edited by Kyle Piscioniere