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October 08, 2014

Webinar - Assure Your Customers are 'Wowed' When They Call In


While getting new customers is tough enough these days, keeping the ones you already have is where the real business challenge lies. With lots of opportunities at your competition, and customers jumping ship at the least possible perceived slight, it’s a true balancing act to keep them onboard and coming back for more.




If you had an unlimited budget, providing exceptional customer experiences would be a snap. But unfortunately, that’s not the reality for most organizations. So how do you provide amazing customer experiences while also reducing operational costs? An upcoming free webinar will show you how.

It’s understood that the majority of businesses follow the 80/20 rule. That simply means that 80 percent of your revenue comes from 20 percent of your customers. So you have to ask yourself: Are your top 20 percent of customers receiving higher quality service? Do you know when they’re contacting you, and are you providing customized service to them, ensuring the protection and expansion of these relationships? Not everyone does.

During a webinar on Thurs., Oct. 23 at 2 p.m. EDT, you’ll learn how to achieve that elusive, “Wow!” factor that many companies strive for, but few ever reach. 

Co-hosted by Kelly Weinhold, Manager of Solutions Marketing at contact center solutions leader Genesys (News - Alert), and TMCnet editor Stefania Viscusi, the webinar will show attendees how to exceed the expectations of top customers and stay ahead of the competition by:

  • Prioritizing valuable customers;
  • Routing to the right agent the first time;
  • Anticipating customer needs, and more.

If you want to gain the tools needed to achieve end-to-end visibility and deliver best-in-class contact center functionality to deliver ultimate customer experiences, mark this event on your calendar and reserve your spot HERE today. You have nothing to lose, and business to gain.