The cloud is more than just a buzzword – 64 percent of enterprises that have separate budgets for cloud computing (which, in case you were wondering, is about 38 percent of enterprises) are predicting spending increases this year and into 2014. According to a recent study by TheInfoPro, the worldwide cloud computing market will grow at a 36 percent compound annual growth rate (CAGR) through 2016, reaching a market size of $19.5 billion by 2016.

Combined with other industry trends, like big data, cloud computing is impacting multiple business functions and industries. For one, contact centers adopting cloud are growing as technology continues to impact the customer experience. Organizations are creating virtual cloud centers to help their customers and reducing costs at the same time.

The benefits of moving contact centers to the cloud are more than just cost savings – the move also helps organizations be flexible, scalable and secure. It can improve customer satisfaction and in turn, give a company a competitive edge.

But there are still many questions today when it comes to contact center best practices and adopting technology trends like the cloud. Do you build a new contact center from scratch? How do you migrate all of your business processes over?

In an upcoming webinar on Tuesday, Sept. 24 at 2:00 p.m. EDT (11:00 a.m. PDT), cloud communication services provider 8x8’s (News - Alert) Rob Townsend, senior product manager of 8x8 Virtual Contact Center, and Josh Varela, sales engineer, will discuss how a cloud contact center can be deployed in under 14 days and yield a positive ROI in as little as two or three months. This is a chance for attendees to learn the benefits of the cloud contact center model, proven strategies for deploying a cloud contact center in 14 days or less, what kind of ROI to expect from a cloud contact center and how to unite agents in multiple locations into one virtual call center.

Register for the webinar, “Cloud Meets Contact Center: Going from Zero to Hero in 14 Days” today.