If there were no method of measuring something, how would we be able to quantify or manage anything? That’s the idea behind telecom expense management, or the ability to gauge mission-critical data for the purpose of decreasing costs, better managing assets, troubleshooting issues, increasing service levels and more.

The world of voice systems has created quite an obstacle for IT and telecom managers, as many today are having trouble reclaiming control over the variety of multi-vendor voice systems present in their networks. Meanwhile, this challenge is being further amalgamated by the fact that there are activities beyond typical network availability and quality of service that requires extra management and monitoring, specifically PBX (News - Alert) and voicemail data.

By having the ability to easily view critical telecom administration data, administrators, managers and directors can form better and tactical decisions about their telecom environment. Unfortunately, reporting tools provided by today’s PBX and voicemail equipment vendors may not deliver the functionality and visibility necessary to pinpoint abnormal data. 

Ahead of the game, Unimax (News - Alert), a provider of telecom management and unified voice administration tools designed to lessen the costs and complexity associated with PBX and voice messaging systems, delivers a solution called Spotlight. This solution pulls information from an integrated database that unifies telecom administration data from PBX and voicemail systems, generating business intelligence that can deliver to IT departments timely, detailed information for making critical business decisions.

Unimax has planned the perfect opportunity for telecom and IT professionals to learn how to obtain telecom visibility into their PBX and voicemail data. On Thursday, March 22, 2 p.m. ET/1 p.m. CST, Unimax, in conjunction with TMC (News - Alert) , will host a webinar entitled “Telecom Visibility, At Last: Learn Telecom Reporting from the Experts.”

Attendees will take home skills like how to capture and visualize telecom metrics across single and multi-system and single and multi-vendor PBX, voicemail and directory systems; ways to access and report on PBX, voicemail and directory attributes, and more.

For more information or to register, click here.