NORWALK, CT (January 30, 2012) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and Interactive Intelligence (News - Alert) announced today a complimentary Webinar, “2012: Key Contact Center Trends and Priorities for the Upcoming Year – How you can be ready”, live on Tuesday, January 31, 2012 at 11:00 AM EST/16:30 UK.

This complimentary webinar, sponsored by Interactive Intelligence, will discuss how your contact center can be ready for the newest trends including cloud based solutions new media and more.

Contact center technology, as well as the dynamics of delivering quality service, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of new media types into the multi-channel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness. What will change in 2012 and how your contact center can be ready.

This live web event, with Forrester Research (News - Alert) principal analyst Art Schoeller and Interactive Intelligence senior vice president Joe Staples, will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.Following the web presentation, there will be an extensive Q&A, where Schoeller and Staples (News - Alert) will be joined by industry veterans, Sheila McGee-Smith, founder of McGee-Smith Analytics and Don Van Doren, founder and president of Vanguard Communications, as the panel responds to audience questions. 

Attendees of this Interactive Intelligence web event will receive the company’s Contact Center Automation newsletter featuring the latest Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report.

Register now for “2012: Key Contact Center Trends and Priorities for the Upcoming Year – How you can be ready”, live on Tuesday, January 31, 2012 at 11:00 AM EST.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense,” said Rich Tehrani, TMC (News - Alert) CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at [email protected]. 

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC
TMC, celebrating their 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com. 

Media Contact
Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
[email protected]

Interactive Intelligence is a Platinum sponsor of ITEXPO East 2012. To be held Jan. 31- Feb. 3 at the Miami Beach Convention Center in Miami, Fla., ITEXPO is the world’s premier IP communications event. Visit Interactive Intelligence in booth #606. Tim Passios (News - Alert), Director, Solutions Marketing at Interactive Intelligence, is speaking during “ It is time to UCaaS!”, “Size Doesn't Matter - leverage the Cloud to deliver enterprise-class technology within contact centers of all scopes and dimensions”, and “The Social Contact Center: Greater Customer Engagement.” For more information on ITEXPO registration, click here.

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