Norwalk, CT (December 8, 2011) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and LiveOps (News - Alert) announced today a complimentary Webinar, “Speaking from Experience: Cloud and Social Media,” live on Monday, Dec. 12, 2011 at 1:00 PM EST / 10:00 AM PST.
The biggest challenges contact center decision makers are grappling with today are migrating to the cloud and what to do about social media. These decisions directly affect the contact center agents. Some say that while the cloud allows agents to work from anywhere this can be a challenge for operations and productivity -- the reality is home-based agents are typically more productive. Some say incorporating social media gives agents too much freedom -- the reality is social media enables agents to be part of a culture while developing social media skills for interacting with customers. This webinar is designed for decision makers looking to leapfrog the competition and take advantage of the cloud as well as understand how to begin incorporating social media. During this Webinar, attendees will learn:
- Ease of establishing a home-based agent culture using social media
- How agents can develop and hone their social media skills within their own community to prepare them for more successful multichannel customer interactions
- How gamification and social media drive agent performance
This Webinar is recommended for:
- Managers, VPs, directors and above responsible for delivering quality customer service results
- Anyone involved in the decision to migrate all or part of the contact center to the cloud
- Anyone involved in the decision to incorporate social media channels for communicating to customers
Melissa Stevenson, Research Analyst, Worldwide Contact Center Service, IDC (News - Alert)
Tim Whipple, Vice President of Operations for Home-based Agents, LiveOps
Erik K. Linask, Group Editorial Director, TMCnet
Register now for “Speaking from Experience: Cloud and Social Media” live onMonday, December 12, 2011 at 1:00 PM EST / 10:00 AM PST.
“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”
For more information, please visit www.tmcnet.com.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. More than 200 companies, including Salesforce.com, Symantec (News - Alert) and AAA trust LiveOps to exploit the interactions between today's multichannel, social and mobile consumers and the enterprise contact center to ultimately enhance brand preference. LiveOps' 10+ years of experience enables it be a trusted partner for companies wanting to migrate their contact center to the cloud to provide better service. With access to the largest contact center workforce of 20,000 agents, the company supports a wide range of industries including financial, health, insurance, retail, and professional services. LiveOps is headquartered in Santa Clara, California.
About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.
TMCnet Webinars are archived and available On-Demand.
Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at email@example.com.
For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
Media Contacts :
203-852-6800 x 228
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Edited by Tammy Wolf