TMC and Interactive Intelligence Announce a Webinar on Best Practices for VoIP Services

NORWALK, CT (October 26, 2011)  TMC, a global, integrated media company helping clients build communities in print, in person and online, and Interactive Intelligence (News - Alert) today  announced a Webinar event,“Contact Center Consolidation and Centralization” to be held live on November 3, 2011 at 11:30 AM Eastern.

During this complimentary Webinar, sponsored by Interactive Intelligence, a panel of industry experts will share their insight and practical hands-on experience about how to build a successful plan for consolidating and centralizing your contact center and enterprise communications.

Consolidating onto a centrally managed contact center platform, well-equipped to service all your locations, can drive down your cost of ownership, while at the same time delivering more advanced services to your customers. Elimination of the multitude of systems in various locations, from various vendors, with distinct administrative interfaces provides an improved ability to centrally manage communications across the enterprise. Productivity increases through a common set of applications and services and the ability to deliver new functionality simultaneously across all locations. And overall reliability and availability of services can increase substantially. This Webinar will review how to get there.

Speakers:

Drew Kraus, Research Vice President, Worldwide Enterprise Communications (News - Alert) Applications, Gartner
Brad Herrington, Sr. Manager, Solutions Marketing, Interactive Intelligence
Don Van Doren, President, Vangard Communications
Tom Fisher, Director, Systems Engineering, Interactive Intelligence Sr. Manager, Solutions Marketing, Interactive Intelligence

Register now for “Contact Center Consolidation and Centralization,” to be held live on November 3, 2011 at 11:30 AM Eastern.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense,” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800or by email at inquiry@tmcnet.com.

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

About TMC:

TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, InfoTECH Spotlight and Cloud Computing magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Media Contacts:

Christine Holley
Interactive Intelligence
Director of Market Communications
+1 317-715-8220
christine.holley@inin.com

Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
jpierret@tmcnet.com