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Dialogic, Ovum Webinar Explores IVR's Place in the Smartphone Era
Over the last few weeks since the revolutionary iPhone (News - Alert) 4S made its debut, the upgraded smartphone’s voice control application Siri has taken center stage, playing a pivotal role in the development of self-service solutions such as IVR.
While it’s perhaps only on the brink of its full potential, Siri is one example of how IVR and voice portals have remained as mainstay self-service solutions. As individuals increasingly trade in their basic devices for smartphones like the iPhone 4S and Android (News - Alert) models, contact centers must consider the impact on more traditional self-service solutions as well as how IVR capabilities, like an audio menu and touchtone interface, fit into this new smartphone age.
These questions, and more, will be answered in a jointly-hosted webinar by Dialogic and market research group Ovum (News - Alert), entitled “iPhones an Androids and IVRs: Customer Self-Service in the Smartphone Age.” Set to take place Thursday, Nov. 3, 12 p.m. EDT/ 9 a.m. PDT/5 p.m. London time, this webinar will address today’s consumer preferences for customer service based on surveys by Ovum, and the implications for innovating self-service solutions such as IVR.
Presenting this informative webinar will be Daniel Hong, lead analyst of Customer Interaction for Ovum, and Bud Walder (News - Alert), marketing director for Dialogic Corp., a provider of video, voice and data for 3G/4G networks.
In addition to heading Ovum’ Customer Interaction research and consulting practice as part of the group’s enterprise team, Hong is responsible for the direction of contact center, self-service and customer experience research.
Walder, as marketing director for Dialogic, oversees unified communications and contact center market segment strategies and supporting activities. He previously held posts at Intel (News - Alert) Corp., Brother International Corp., and Office Business Systems, Inc.
Don’t miss out on this unique opportunity to learn more about customer self-service in the smartphone era. Register now!
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Stefanie Mosca