Webinar - Free Webinar Explores Potential on Contact Center Consolidation

By Susan J. Campbell, TMCnet Contributing Editor

Can streamlining the managed contact center platform improve service delivery across all customer support efforts?  Can the consolidation of all disparate systems from various vendors with distinct administrative interfaces really drive down the cost of ownership while also extending advanced capabilities out to the customer base?

When your contact center agents have to spend too much time jumping between applications with different interfaces and different routing methods, too much time is wasted in the customer service process. Eliminating these extra steps and providing a common set of applications and services across all channels and locations optimizes the overall performance of the contact center.

An upcoming webinar, “Contact Center Consolidation and Centralization”, scheduled for Thursday, November 3, 2011, 11:30 AM EST/4:30 PM UK, will explore how such consolidation can improve overall reliability and availability of services, while providing you with a roadmap to get there.

Register today for this event as industry experts Brad Herrington (News - Alert), senior manager of Solutions Marketing at Interactive Intelligence, Drew Kraus, research vice president of Worldwide Enterprise Communications Applications at Gartner (News - Alert), Don Van Doren, president of Vangard Communications and Tom Fisher, director at Systems Engineering, take you inside the challenges of today’s contact centers and how you can replace these challenges with opportunities.

During this event, Interactive Intelligence (News - Alert) will share critical insight and practical hands-on experience-gained knowledge on how to build a successful plan for the consolidation and centralization of your contact center, as well as enterprise communications. An extensive audience Q&A session will be available following this free and innovative presentation.

If you’re tired of trying to manage a contact center that is too complex and strains the budget, this webinar is worth exploring. You’ll not only learn what is contributing to your higher costs, but also what elements you can put in place to reduce that cost and experience an improved performance atmosphere. To find out more, click here to register today!



Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Jennifer Russell