Despite the fact that terms like VoIP, SIP and Unified Communications (News - Alert) have become common vernacular, there still exists great confusion as to how to make good on expectations for these services, particularly those involving cost reductions and increased productivity.

Next week, voice management company Tone Software (News - Alert) will hold a free webinar titled “Five Keys to Cut Operational Costs and Boost QoS in Your VoIP, SIP, and UC Environment…,” that will explore whether the expectations surrounding VoIP, SIP and unified communications are founded.

“At the end of the day, you’re facing sky rocketing support costs, poor user adoption, and dismal user experience – all of which wipes out productivity gains, prevents cost savings, and erodes the ROI of your convergence investments,” Tone Software officials said of their webinar. “Get the straight facts on how you can cut VoIP, SIP and UC operational costs throughout your converged environment — from SIP at the core to the softphone at the edge. Learn how to cost effectively boost both quality and the overall converged network service levels that directly impact your communications ROI,” the voice management officials added.

The webinar will cover:

-          How to cut operational costs of deploying and supporting VoIP, SIP, and UC services

-          Ways to minimize the complexity of convergence throughout your environment

-          Keys to ensure your VoIP call quality and service levels don’t disappoint corporate stakeholders

-          How to equip your convergence teams to handle the increasing support demands

-          Steps to ensure you meet the converged voice SLAs necessary to drive your desired ROI

CIOs, directors, and IT managers of enterprise voice network teams responsible for delivering voice services to their organizations could benefit from this webinar as could telecommunications managers and voice network support managers who are responsible for building and supporting converged voice network environments. Business development managers for Managed Services Providers that need to cost effectively deliver converged communications solutions and services to their clients should also attend.

The webinar presenters include Amit Kapoor, director of Strategic Technology Advancement at Tone Software, and Paul Wiggins, convergence technology manager at Tone Software.

Kapoor brings over 14 years of proven experience in the telecommunications industry to the webinar as he has led the strategic technology initiatives for Tone Software’s ReliaTel VoIP QoS Management and Voice Service Assurance Solution. Kapoor’s background includes in-depth technical knowledge and experience with TDM, IP,VoIP, and SIP technologies, as well as broadcast video and network QoS for carrier class providers.

Like Kapoor, Wiggins has more than 10 years of experience in the telecom and product management fields. Wiggins currently leads the strategic alignment of Tone’s ReliaTel VoIP QoS Management and Voice Service Assurance Solution with the evolving needs of both enterprise and managed service provider clients. His background includes extensive technical expertise and hands on development of VoIP, IP PBX (News - Alert), unified communications, and IPT management technologies.

To register for the webinar, click here.