NORWALK, CT (September 12, 2011) TMC, a global, integrated media company helping clients build communities in print, in person and online, and Lionbridge, announced today a Webinar on using real-time automation to improve customer communications. This live Webinar, “How to Turn Your Call Center Agents into Global Communicators“, will take place on Wednesday, September 14, 2011 at 12:00 PM EDT/9:00 AM PDT.
Real-time automated translation can improve your bottom line by enabling call center agents to reach, engage and support your non-English speaking customers in their native language. By making web-based support content, email and online chat sessions instantly available to global customers in the world’s top languages, call centers can increase revenue and customer loyalty while reducing support costs.
The complimentary Webinar will explore how call center agents can effectively communicate with non-English speaking customers in their native language and attendees will learn:
- How to turn English-only speaking agents into global communicators
- What makes customers and prospects twice as likely to buy
- How to extend user-contributed web content to global markets
- What factors increase first-contact resolution of support issues
- How customized translation can preserve product, brand and industry terminology.
- What integration and security issues should be considered
Call Center, Global Marketing, and Customer Experience executives will benefit from this Webinar and gain insight on how this technology can increase revenues and/or reduce expenses while engaging customers and prospects around the world.
Join Yvonne Cekel and Saul Marcus of Lionbridge and TMC (News - Alert) moderator John Lahtinen on September 14, 2011 at 12:00 PM EDT/9:00 AM PDT
Register now and attend “How to Turn Your Call Center Agents into Global Communicators“.
“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, TMC CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”
For more information, please visit www.tmcnet.com.
About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.
TMCnet Webinars are archived and available On-Demand for up to 18 months.
Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800or by email at email@example.com.
For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.
Lionbridge Technologies (News - Alert), Inc. (NASDAQ: LIOX) is a provider of translation, development and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle - from development to translation, testing and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands.
TMC is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility, premiering in September 2011, magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO (News - Alert) West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx ; Digium (News - Alert)|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
203-852-6800 x firstname.lastname@example.org
Edited by Jennifer Russell