NORWALK, CT (August 22, 2011)  TMC – a global, integrated media company helping clients build communities in print, in person and online, and Angel announced today a Webinar event, “Connect your IVR and Contact Center through the Salesforce.com App Exchange” live on Thursday, August 25, 2011 at 12:00 PM EDT / 12:00 PM EDT.  

The complimentary Webinar, sponsored by Angel, will reveal how to make the most of your investment in Salesforce.com (News - Alert).

As thousands of Salesforce.com users can attest, Salesforce.com has become a true force in business technology by achieving hyper-critical mass of first-rate partners that comprise the company's AppExchange Marketplace. Join Angel's Jason Hochman for a discussion on how Angel enables Salesforce.com users with IVR and contact center solutions that fully automate data capture to help increase agent productivity and enable a better caller experience.

Discover how Angel's cloud-based IVR seamlessly integrates with Salesforce.com’s platform to enable Salesforce.com users to:

• Place outbound calls by clicking on a phone number within Salesforce.com to streamline outbound sales and support functions.
• Automatically capture names and addresses of callers and place them into a Salesforce.com account for easy lead generation retrieval and analysis.
• Deploy and manage support functions complete with automated case status updates and CTI screen pops to agents.

This Webinar will review:

• Customer Experience Managers who want to increase customer satisfaction and customer retention.
• How integration the IVR with salesforce.com personalizes the call interaction, allowing the agent to see the caller's history as well as any information collected in the front-end IVR portion of the call.
• How to deploy and manage support functions complete with automated case status updates and CTI screen pops to agent

This Webinar is recommended for:

• Customer Experience Managers who want to increase customer satisfaction and customer retention.
• IT Stakeholders interested in learning about next generation cloud technologies that will impact tough budgeting constraints and cut costs.
• Call Center professionals looking to implement new, or update on-premise IVR applications.
• Contact Center Managers looking for greater insight into the performance of call queues and new ways to interact with callers.
• Business executives looking to leverage their investment in Salesforce.com.

Speakers:Jason Hochman, Sales Director, Angel

Stefania Viscusi, Assignment Desk Editor, TMCnet

Register now for “Connect your IVR and Contact Center through the Salesforce.com App Exchange” live on Thursday, August 25, 2011 at 12:00 PM EDT / 12:00 PM EDT.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800or by email at [email protected].

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About Angel

Angel is a leading provider of enterprise cloud-based customer experience management solutions, including Caller First focused Interactive Voice Response (IVR) and Contact Center solutions. These solutions enable enterprise organizations to quickly deploy voice, SMS, chat and business intelligence (BI) applications. More than 1,000 customers

worldwide turn to Angel's proprietary customer engagement technology to power customer experience, marketing and sales needs. Angel's solutions are built on an on-demand, software-as-a-service (SaaS (News - Alert)) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility, premiering in September 2011, magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. 

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO (News - Alert) West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List.  TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVxTMC Events for a complete listing and further information.; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance, MSPWorld and more.   Visit

For more information about TMC, visit www.tmcnet.com.

Contact :

Jan Pierret

Marketing Manager

TMC

203-852-6800 x 228

[email protected]