May 13, 2011
Webinar - Cloud Communications for Your Business Examined in Webinar
By David Sims, TMCnet Contributing Editor
A recent Webinar, titled “Cloud Communications: Is It The Right Move For Your Business?” looked at the fact that since loud computing has huge market momentum, and cloud-based business communications look to be following the same popular path, does it make sense for your company?
The Webinar will be available only until August 2, so register now for the free presentation.
In one sense the benefits are well-proven. Going cloud gives you a reduced IT staff, increased flexibility, no/low upfront capital costs, and the ability to quickly expand and contract the number of licensed users. So does moving your business communications solutions to the cloud make sense?
In this webcast, DMG President Donna Fluss gave participants the information they need to make the most educated decision. She addressed such issues as cost, ROI and security, and other common questions businesses have when thinking about moving to cloud communications, such as reliability and scalability.
Also presenting was Erwin Thomas, senior director of the Customer Care Solutions Center at Philips (News - Alert) Healthcare, who discussed the process Philips went through when deciding to migrate its contact centers to the cloud. Thomas talked about the benefits the company has realized as a result, and as we all know there’s nothing like hearing the real-world benefits and concerns to help us decide for ourselves about an option.
An extensive Q&A session followed the presentation, at which time Fluss and Thomas were joined by Richard Snow, Ventana Research vice president and research director and Joe Staples, Interactive Intelligence (News - Alert) chief marketing officer. If you have a burning question in your mind about a possible switch to cloud communications, the odds are good you’ll find something to think about here.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Jennifer Russell