April 25, 2011
Webinar - Personality Mapping Webinar: the Next Generation Approach to the Customer Experience
By Susan J. Campbell, TMCnet Contributing Editor
What would you be able to do in terms of customer service if you could match the personalities of your customers with the personalities of your clients? Research has shown that when you can do this effectively, you can drive dramatic results. The challenge, of course, is learning how to map those personalities in the first place.
To help you get started, TMCnet has partnered with SATMAP (News - Alert) to offer an innovative webinar: Transformational Call Center Results Through Personality Mapping, scheduled for Thursday May 5, 2011 at 2:00PM ET/11:00AM PT.
Register today and you’ll gain access to a session that will introduce you to the benefits and features of one of the most innovative trends in new call center technology – personality mapping. This new approach to the customer experience enables you to drive agent/customer pairings based on more than just their demographic and psychographic attributes. The result is a dramatically improved experience for both the customer and the agent.
Before determining if this webinar is right for you, ask yourself whether there is room for improvement in your call center results; if you have recognized significant differences in agent personality; if there are a range of possible outcomes in your call center environment: and if personality makes a difference in your call center results.
If you can answer “yes” to any of these questions, this webinar is designed specifically for you. You will be introduced to the personality mapping platform from SATMAP. This next generation call center solution is considered one of the most exciting call center technology platforms in place.
You will also learn how SATMAP can help you to move far ahead of the competition, delivering such results as up to a 10 percent increase in sales revenue; a decrease in handling time of roughly 5 percent; a gain in the ability to positively impact first-call-resolution and agent satisfaction; and the ability to integrate all of these capabilities on one platform.
With this webinar, you will learn how easily you can acquire SATMAP with an extremely attractive revenue share agreement in which the auditable successes achieved from the deployment can produce financial gains for both parties.
This webinar presents you with so much to gain; this is one event you won’t want to miss!
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Jennifer Russell