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 FREE WEBINAR:
Managing Convergence:
Five Keys to Bullet-Proofing Your Converging Voice
and Data Network
Thursday, March 11, 2010,
2:00pm ET
/ 11:00am PT
Whether you’re just starting on convergence or you’re moving to advanced technologies such as mobility, collaboration, and unified communications, ensuring your voice and data infrastructure is rock-solid and capable of supporting and driving your business initiatives is absolutely essential.
Deploying VoIP, IP telephony, and Unified Communications technologies can only be successful if the resulting voice services are delivered with high quality, availability and reliability. Failure is not an option – and yet, analysts report Voice / IT support teams are only 52% successful in supporting IP voice and Unified Communications Platforms.
Convergence technologies bring with them complex configurations, hyper-critical performance demands, and un-relenting quality issues that can seriously strain the voice network support team – putting your converged communications services at risk.
Get the straight facts on how you can bullet-proof your voice and data environment, avoid the most prevalent convergence problems, and deliver the necessary voice service levels to support your business.
What attendees will learn:
- How you can avoid convergence landmines and reduce convergence operating costs
- How to ensure your VoIP call quality and service levels will meet the needs of your business
- Ways to minimize the complexity of converged communications with a 360 degree view across your data, voice and VoIP domains
- How your staff can better handle the support load of convergence – particularly if they’re currently doing more with less
- Keys to ensuring you meet the converged voice SLAs necessary to support your strategic business initiatives
Who should attend:
- CIOs, Directors, and IT Managers of Enterprise Voice Network teams responsible for delivering voice services to their organizations
- Telecommunications Managers and Voice Network Support Managers responsible for building and supporting converged voice network environments.
- Business Development Managers for Managed Services Providers that need to cost effectively deliver Converged Communications solutions and services to their clients
View Archive
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready! |
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| PRESENTERS: |
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 Amit Kapoor
Director of Strategic Technology Advancement,
Tone Software Corporation
Amit Kapoor is the director of strategic technology advancement for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 14 years of proven experience in the telecommunications industry, Amit leads the strategic technology initiatives for Tone Software’s ReliaTel® Convergence Management Solution and Streamline® VoIP QoS Analytics Management Solution.
Amit’s background includes in-depth technical knowledge and experience with TDM, IP,VoIP, and SIP technologies, as well as broadcast video and network QoS for carrier class providers. Prior to TONE SOFTWARE, Amit led the product management, pre-sales and professional services/engineering efforts for ECtel, Inc., specifically for the company’s QoS product line. He has also provided consulting services for both the telecommunications and video broadcast industries. Amit holds a B.S. in Biomechanical Engineering from Syracuse University and an MBA from the University of Maryland.
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 Paul Wiggins
Convergence Technology Manager,
Tone Software Corporation
Paul Wiggins is the convergence technology manager for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 10 years of telecommunications and product management experience, Paul leads the strategic alignment of Tone’s ReliaTel® Convergence Management Solution and Streamline® VoIP QoS Analytics Management Solution with the evolving needs of both enterprise and managed service provider clients.
Paul’s background includes extensive technical and analytical expertise with VoIP and IP Telephony networks, IP PBX, VoIP and IPT call quality management, and unified communications technologies, as well as hands on experience developing communications management platforms for converging voice environments. Prior to TONE SOFTWARE, Paul led both engineering and product management teams for communications technology companies including Communicado Inc.,SyncVoice, and Danville Engineering in Northern California.
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 Stefania Viscusi (Moderator)
Assignment Desk Editor, TMCnet
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet’s e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania’s articles, please visit her columnist page.
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