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 FREE WEBINAR:
Managing Convergence:
Five Ways MSPs Can Increase Service Revenues
Wednesday, October 21,
2:00pm ET
11:00am PT
Managed service providers (MSPs) are at a critical juncture, facing an increasingly competitive marketplace. Service offerings built to remotely manage clients' converging voice and data networks present enormous business opportunities - but significant challenges emerge.
Convergence technologies bring with them complex configurations, hyper-critical performance demands, and un-relenting quality issues that can seriously strain a Service Provider’s ability to cost effectively deliver convergence management services. Worse, Service Providers that fail to meet their clients’ expanding needs will likely suffer from reduced customer retention and limited business growth - particularly as those clients embrace advanced technologies such as workforce mobility, collaboration, and unified communications.
Get the straight facts on how MSPs can deliver competitive converged voice management services that can optimize operations, increase revenues, and grow the business.
What attendees will learn:
- Why Convergence Management Services are a Competitive Game Changer
- How to Simultaneously Expand Service Offerings and Lower Service Delivery Costs
- How the Existing Service Staff can Expertly Handle the Convergence Management Support Load
- How to Package Remote Managed Services Product Offerings to Your Customers
- Keys to Delivering Robust, Competitive Managed Services that Win Clients
Who should attend:
- CEOs, CIOs, COOs, VPs, and Directors of Managed Service Providers (MSPs), VARs,
and Integrators delivering Telecommunications Managed Services
- Business Development and Sales Executives for MSPs, VARs, and Integrators
delivering Telecommunications Managed Services
- OEM Business Development Managers for Telecommunications Equipment and
Services
Providers delivering Converged Communications Tools and Solutions
View Archvie
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready! |
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| PRESENTERS: |
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 Amit Kapoor
Director of Strategic Technology Advancement,
Tone Software Corporation
Amit Kapoor is the director of strategic technology advancement for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 14 years of proven experience in the telecommunications industry, Amit leads the strategic technology initiatives for Tone Software’s ReliaTel® Convergence Management Solution and Streamline® VoIP QoS Analytics Management Solution.
Amit’s background includes in-depth technical knowledge and experience with TDM, IP,VoIP, and SIP technologies, as well as broadcast video and network QoS for carrier class providers. Prior to TONE SOFTWARE, Amit led the product management, pre-sales and professional services/engineering efforts for ECtel, Inc., specifically for the company’s QoS product line. He has also provided consulting services for both the telecommunications and video broadcast industries. Amit holds a B.S. in Biomechanical Engineering from Syracuse University and an MBA from the University of Maryland.
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 Paul Wiggins
Convergence Technology Manager
Tone Software Corporation
Paul Wiggins is the convergence technology manager for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 15 years of combined telecommunications and product management experience, Paul leads the strategic alignment of Tone’s ReliaTel® Convergence Management Solution and Streamline® VoIP QoS Analytics Management Solution with the evolving needs of both enterprise and managed service provider clients.
Paul’s background includes extensive technical and analytical expertise with VoIP and IP Telephony networks, IP PBX, VoIP and IPT call quality management, unified communications technologies, as well as hands on experience developing communications management platforms for converging voice environments. Prior to TONE SOFTWARE, Paul led both engineering and product management teams for communications technology companies including Communicado, Inc., SyncVoice, and Danville Engineering in northern California.
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 Patrick Barnard
Senior Web Editor, TMC
Patrick Barnard is senior web editor for TMCnet. He is former managing editor for Multichannel Merchant magazine, a Penton Media publication focused on all aspects of multichannel marketing. He is also former associate editor for Customer Interaction Solutions magazine, a TMC publication, and also served as assignment editor for TMCnet. Barnard is also former editor of the Darien Times, a community newspaper serving the town of Darien, CT.
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