Instant Replay: Advantages of Recording and Archiving Calls
Thursday, April 24, 2008, 2:00pm EST (New York) 11:00am PST (San Francisco)
Keeping precise records is a critical component of today's business process - but are you leveraging the full potential of those records?
This webinar will be beneficial to you if you ever:
Ask an employee “What did the client say?”
Have to report on most common reasons for support calls.
Request someone else’s notes from a previous meeting.
Go back through six months of email looking for a specific statement.
Need to provide proof of compliance with outside or internal regulations.
Wonder what your clients are looking for that you might be missing.
Learn how to make the most of recorded and archived phone records and prepare to tap into the potential advantages of call recording and archiving.
Learn how to make the most of recorded and archived phone records and prepare to tap into the potential advantages of call recording and archiving.
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!
Greg Manhoff
Director of Worldwide Sales
Teleformix
Greg was appointed Director of Worldwide Sales for Teleformix in April ’07. He has extensive experience partnering with IBM, Avaya and Avaya’s partner network. To date he has achieved great success in defining ECHO’s strategic direction and leading the operation through aggressive marketing campaigns. Moving forward Greg’s two top priorities will continue to be strengthening and developing IBM and Avaya partnerships and making ECHO the preferred choice when companies are choosing a call recording platform.
Lernout & Hauspie and Senior Marketing Manager at Polaroid Corporation, where he formulated marketing and OEM strategies for electronic imaging equipment and systems.
Jennifer Trewitt
Product/Content Manager
Teleformix
Jennifer is responsible for the Product Management, Content and Account Management areas of Teleformix for the ECHO Digital Recording Solution, and focuses her attention on bridging gaps between development, production, marketing, sales, partners and clients. She came to Teleformix several years ago with a strong background in product management, quality processes, client services and Internet marketing.
Erik Linask Associate Editor
Technology Marketing Corporation
In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.
INDUSTRIES
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