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Tuesday, June 24, 2008, 11:00am EST / 8:00am PST |
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The telecom operator business model has drastically changed, requiring new tools to manage not just the network, but the business as well. Deriving “actionable” business intelligence - based on network traffic – is critical for ensuring network optimization, evolution, profitability and business innovation. A critical step in managing and evolving the network and business is to identify and measure the right Key Performance Indicators (KPIs). The purpose of KPIs is to give an operator quantifiable metrics deemed important for long-term profitability from operations.
Monitoring solutions process and archive transaction detail records (TDRs) from the network, and use these records for a variety of applications. TDRs offer a wealth of information that service providers can turn into lower costs, higher margins and improved network performance. This webinar will discuss how operators can capture KPIs for a variety of services - prepaid, roaming, SMS and VoIP – and how they can leverage this information to improve their overall business.
Specifically, you will learn how to leverage the information from your network to:
- Measure what counts & matters
- Unravel your customers’ habits
- Collaborate internally to deliver better services and results
- Drive change and inject greater customer-centric focus into service delivery
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!
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| PRESENTERS: |
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 Gaurang Kalyanpur
Director of Services Marketing
Tekelec
Gaurang Kalyanpur “GK” is a results oriented leader with 16 years in Telecommunications, consistently successful in providing strategic, creative and tactical execution of advanced technology initiatives to enhance quality, productivity, customer service and bottom-line financial performance.
Currently, GK is the Director of Services Marketing at Tekelec where he defines value-add services focused to create up-sell opportunities and additional revenue streams. In the recent past, GK was the Director of Strategic Solutions at Tekelec where he provided early visibility into strategic accounts and drove strategic planning initiatives into product mgmt of individual Business Units. GK has also held the position of Director, Global Solutions Marketing at Tekelec where he managed solution architecture & delivery to customers in emerging countries. Other positions in Tekelec include Principal Engineer, Global Sales Operations.
Prior to Tekelec, GK led Inet Technologies’ Product Management Department as Manager-Product Management and was responsible for 4 product lines. He also managed an offshore engineering group for protocol analysis. Other positions at Inet include software engineering.
GK holds an MBA from UT Dallas, MS in Mgmt Sciences from UT Dallas and MS in Computer Science from UT Arlington.
GK holds 8 patents, including 6 in Network QoS, and is inducted into multiple honor societies
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 Erik Linask
Associate Editor
Technology Marketing Corporation
In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute. |
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