At the moment of live interaction, whether handling inbound or outbound calls, does your call center agent know who they are talking to? What products they might be interested in? What cross sells or upsells they may be open to? What is their potential lifetime value to the organization? How to re-engage a non-converting caller?
In this webinar, you will learn how identifying and qualifying the customer or prospect on other side of the phone can transform your call center; helping drive conversion, improve operational efficiencies, and increasing revenue. This consumer intelligence enables you to:
- Understand who’s calling and instantly identify high-value prospects — frequent and big spenders
- Improve operational effectiveness by moving high-value prospects to the top of the call queue and route them to most appropriate agent
- Boost order values by instantly pinpointing the most compelling cross-sell and upsell offers
- Decrease average handle time
- Automatically re-engage non-converting callers — within 24 hours — while their interest is still high
Special guest speaker, Ken Dawson from InfoCision Management Corporation, will share case studies of companies that gained an edge over the competition by leveraging real-time identification and scoring through InfoCision’s unique capabilities.
Are you ready to see who’s on the line? Register today to start getting more revenue out of your existing call flow.
Who Should Attend
Anyone utilizing the phone as a customer service or acquisition channel, including:
- Executives of B2C Companies with Call-Center Operations
- Outsourced Call Center companies focused on either customer service or acquisition
- Call Center Operations Managers
- Marketing Operations Managers
- Direct Response Marketers Register Now
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!
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