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Keeping a Lid on Broadband Service Support Costs
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Customer support costs can balloon quickly when rolling out new broadband services. And with the growing adoption of triple play offerings, problems are even more acute. The single largest operational expense for service providers -- apart from building their network -- is the cost of customer service.

You’re cordially invited to an online seminar that looks at ways to intelligently automate the broadband customer service experience, including the installation of triple play services, remote configuration and firmware updates of home CPE, and options for enhanced customer self- service and assisted service that can remotely diagnose problems and automatically resolve them.

You’ll learn how to:     

  •  Reduce customer service costs
    •     
  •  Automate triple play installation and ongoing customer support
    •     
  •  Remotely manage and update home gateway devices

    • The first 50 people to register** for the event will receive a copy of the N.Y. Times Best Seller

    The Long Tail: Why the Future of Business Is Selling Less of More
    by Chris Anderson

    ** Registrants must also attend the event to be eligible to receive this offer.

    Keeping a Lid on Broadband Service Support Costs Presenters

    Thomas MacEachern - Senior Product Manager Digital Service Provider, SupportSoft Thomas MacEachern
    Senior Product Manager Digital Service Provider, SupportSoft

    Tom MacEachern is responsible for the coordination and management of WAN products for DSL and cable service providers. He has been Director of Product Management for Core Networks Inc., driving development of platforms, last-mile configurations, and management and monitoring products for CPE. MacEachern holds an MA in information science from Dalhousie University and is pursuing a Masters Certificate in PMI Project Management Methodologies.
    Greg Galitzine - Editorial Director, Internet Telephony magazine Greg Galitzine
    Editorial Director, Internet Telephony magazine

    Greg Galitzine has been Editorial Director of INTERNET TELEPHONY magazine since its inception in 1998, overseeing the magazines editorial direction as well as the day-to-day operation of the publication. Galitzine is also responsible for creating the conference program at the semiannual INTERNET TELEPHONY Conference & EXPO, an industry leading conference, as well as creating the conference program for the inaugural VoIP Developer Conference. Prior to the launch of INTERNET TELEPHONY, Galitzine was Managing Editor at CTI magazine and Chief Copy Editor at NASA Tech Briefs.
    Webinar Sponsors - Bay Bridge Decision Technologies & Customer Inter@ction Solutions magazine
     






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