Customer support costs can balloon quickly when rolling out new broadband services. And
with the growing adoption of triple play offerings, problems are even more acute. The single
largest operational expense for service providers -- apart from building their network -- is the
cost of customer service.
You’re cordially invited to an online seminar that looks at ways to intelligently automate the
broadband customer service experience, including the installation of triple play services, remote
configuration and firmware updates of home CPE, and options for enhanced customer self-
service and assisted service that can remotely diagnose problems and automatically resolve
them.
You’ll learn how to:
Reduce customer service costs
Automate triple play installation and ongoing customer support
Remotely manage and update home gateway devices
The first 50 people to register** for the event will receive a copy of the N.Y. Times Best Seller
The Long Tail: Why the Future of Business Is Selling Less of More
by Chris Anderson
** Registrants must also attend the event to be eligible to receive this offer.
