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Transition to Cloud with Avaya:
A Customer Case Study
 Arise Virtual Solutions' transition to the Spoken Avaya CCaaS cloud

Wednesday, June 15, 2016
1:00pm ET/ 10:00am PT

Technology decision makers are often faced with a difficult decision: when and how to transition from a tried-and-true call center premise-based solution to a cloud delivery model. While an Avaya-based cloud offers scalability, cost efficiency and business agility, there are additional factors to consider before initiating a cloud transition.

Join Martin Ingram of leading Business Process Outsourcer Arise Virtual Solutions as he discusses his transition from an on-premise system to the Spoken Avaya CCaaS cloud, including the driving factors, the challenges and the end results of moving to an Avaya contact center cloud.

In this webinar we will discuss:

  • The value of a highly reliable and secure Avaya cloud Call Center as a Service (CCaaS) and a simplified utility-based pricing structure
  • Common pitfalls of transitioning from an on-premise system to an Avaya-based cloud model and how to avoid them
  • How to evaluate and differentiate common cloud delivery and pricing models

Who should attend:

  • CIOs and Senior Management
  • IT, Telecom Managers and Network Administrators
  • Consultants to enterprises

Sponsored by:


 
 

Presenters:

Martin Ingram,
CIO Arise Virtual Solutions

Martin Ingram is Senior Vice President and CIO of Arise Virtual Solutions, a leading North American outsourcer specializing in work from home Independent Business owners. He is responsible for managing both the operations and new development for the Arise platform. Prior to Arise, Martin held Vice President positions at Avaya, including VP for the Customer Advocacy and Critical Escalations Programs as well as VP of Global Critical Accounts and Services Engineering, during which he lead advanced diagnostic engineering teams to resolve all complex issues in collaboration with development. Prior to that, he directed the Enterprise System Management Global Support Team at Oracle. Martin has a strong understanding of server technologies in both UNIX and Windows environments.
Jim Barron,
VP of Channel Sales Spoken Communications

Jim Barron, VP of Channel Sales at Spoken Communications, leads the charge to bring current Avaya users onto the Spoken Avaya CCaaS platform. Barron has leveraged his 20 years of sales and general management experience to establish a strategic partnership with Avaya as well as with key channels VOX, Meridian IT, Converge One and PLDT in order to keep Avaya users on their platform of choice while optimizing their contact center efficiency though the Spoken Avaya CCaaS cloud.

Moderator:

Stefania Viscusi,
Editor
TMCnet

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