Mobilizing Your Collections Strategy

Wednesday January 23, 2013
TIME: 2:00 PM ET/ 11:00 AM PT


For many, the mobile phone has become their primary communications device, and text messaging is a key channel. Six billion text messages are sent every day in the US. Are you capitalizing on the power and immediacy of this device in your collections strategies? 83% of messages are opened within three minutes, yet few collections organizations leverage the power of this channel.

In this webinar, Mobilizing Your Collections Strategy, find out how to increase your portfolio penetration, collect more debt faster, reach more live parties, and improve customer and debtor experience.

During this 45-minute webinar, attendees will learn:

  • Why 80% of debt collectors are currently using or plan to incorporate mobile text messaging into their overall collections strategy
  • The importance of obtaining mobile opt-in and how to stay compliant
  • How to capture, and leverage, consumer preferences to maximize the immediacy of the mobile device
  • Proven strategies used by leading organizations to help mobilize your collections outreach that result in a lift in payments
  • What you should consider when including text messaging in your collections strategy
Who should attend
  • Collection Professionals within finance, telecom, healthcare and utilities organizations looking at mobilizing their recovery strategies while ensuring compliance
  • Debt Buyers and 3rd party Collection Agencies looking to explore the text channel
  • Contact center and operations executives looking to improve their overall business performance and introduce new capabilities
Register Today



Sponsors:



 
 
Presenters:

Matt Edmunds
SVP and GM, Contact Center Business Unit, SoundBite Communications




John Keyes
Director, Product Management, SoundBite Communications



Moderator:

Peter Bernstein
Senior Editor, TMCnet