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WEBINAR
Using Enterprise Labor Networks to Drive High Quality, Flexible Contact Centers
Tuesday, September 28, 2021 - 2:00PM ET/11:00AM PT
Contact centers are challenged with unpredictable call volume spikes and increased labor shortages. What are your options when demand can spike in just minutes?
Join us on September 28 as we discuss how to easily transition from a fixed, rigid model to a flexible, scalable model leveraging a large, trained, high quality, distributed labor pool.
- In this hour, we'll show you how to:
- – Launch net-new call centers in 36 hours or less
- – Handle spikes in demand in minutes with no sacrifice to quality
- – Drive Cost Savings through a "Pay for What You Use Model"
What Attendees will learn:
- How shifting labor market dynamics and rising consumer demand is impacting service-oriented businesses
- Why replacing traditional shifts with fractionalized work schedules leads to better efficiency
- Best practices for sourcing and training contact center agents
- How to manage unexpected spikes in call volume with confidence
- How to launch a better, faster and more cost-effective contact center with Shiftsmart
Who should attend:
- Contact Center leaders
- VP, Director of Customer Experience
- VP, Director of Operations
- Human Resources leaders
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