Transformational Call Center Results Through Personality Mapping
Thursday May 5, 2011 2:00PM ET/ 11:00AM PT
This session will cover the benefits and features of one of the most innovative trends in new call center technology, Personality Mapping. Personality Mapping is the ability to drive Agent/Customer pairings based on more than their demographic and psychographic attributes resulting in dramatically improved results.
Consider the answers to the following questions:
In this session, we will introduce you to SATMAP’s personality matching which is the next generation of call center solutions and is the most exciting call center technology in more than a decade. You will also learn how SATMAP employs a non-linear neural network to align callers and agents in real time based upon personality attributes that optimize call outcomes. SATMAP adds a critical layer of business intelligence to the call routing process and works in conjunction with all existing routing systems and platforms.
SATMAP allows you to take advantage of one of the last remaining large scale efficiencies in your call center – agent personality. Regardless of the industry that you are in or the efficiencies that are the most important to you, SATMAP can put you ahead of the competition. This solution provides measurable results of: up to 10% increases in sales revenue; decreases of approximately 5% in average handle time; while also providing the ability to positively impact first-call-resolution and agent satisfaction; all at the turn of a dial.
You can acquire SATMAP using an extremely attractive revenue share agreement whereby the auditable successes achieved from your deployment results in financial gain for both parties.
When was the last time you learned about a technology so exciting coupled with an offer so enticing?
Join us on May 5th to learn more about how you can leverage this “game-changing” technology.
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