|
How to Improve Customer Response Time and Satisfaction
By Integrating Unified Communications and Customer Service in the Cloud
Wednesday, April 22, 2015
TIME: 2:00pm ET/ 11:00am PT
|
|
|
|
In our always-connected business world today, customers expect instant and seamless communications. Come learn how companies of all sizes can decrease response times, increase agent productivity and improve customer satisfaction while reducing demand for IT support with RingCentral and Zendesk.
What Attendees will learn:
- Trends in customer care and communications — expectations in our always-on world.
- Ways to offer consistent customer experiences across an array of communications mediums
- How to enable high-definition voice and video collaboration to users — even those on mobile devices
- Exciting new developments in integrated communications and customer support
- Ability to streamline communications in the cloud
- How Zendesk and RingCentral integrations enhance customer satisfaction
Who should attend:
- Professionals responsible for customer service, support, and communications
- IT department heads who are responsible for telephony, customer service / support
- Heads of customer success, customer support
|
|
|
|
|
|
|
Moderator:
Paula Bernier
Executive Editor
TMC
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and M2M Evolution magazine. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
Presenters:
Fabio Ramos
Director of Product Marketing,
RingCentral Alliances Program
A veteran of the Technology industry, Fabio manages the RingCentral Technology Alliances Program. In this capacity Fabio is responsible for all aspects of Partner Marketing within RingCentral, focusing on teaming up with key partners to build and execute joint go-to-market programs that augment the RingCentral solution ecosystem and enhance the value of the RingCentral cloud communications platform to customers.
Steven Larsen
Technology Partnerships,
Zendesk
Steven manages Zendesk’s global technology partnerships. Steven’s focus is to build the world's most powerful technology centric ecosystem that enables Zendesk customers to provide better customer service via the Zendesk platform and its partners. Other than that, he enjoys long walks on the beach and candlelight dinners.
|
|
