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Service level reporting:
Driving IPT success
Wednesday,
March 4, 2009
2:00pm ET
/ 11:00am PT
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The concept of IP telephony service delivery is well-established but exactly how can you measure its performance or validate your success? And on the flip side, how can you reduce operational costs, and maximize available resources while delivering user satisfaction?
Join PROGNOSIS, Delphi and TMC in this one hour webinar to find the answers to these questions and more. As you learn about the goals, objectives and requirements of IPT service level reporting you ’ll also discover how PROGNOSIS IP Telephony Management Reporter addresses the four key areas of service level measurement, voice quality, capacity planning and IPT analytics.
What will be covered:
• Goals for service reporting
• IPT service visibility
• Stakeholders and their objectives
• Four service reporting areas
• Service level reporting vs. troubleshooting
• Voice quality: what to measure and how to report on it
• Capacity: planning, consumption, and improvement through reporting
• IP telephony analytics: usage patterns, resource utilization, traffic statistics and how to use the information
• Reporting vs. traditional management products
Who should attend:
• Mid-large Enterprise >2,500 employees
• Senior IT management, Network ops management, Telcom management
• Telcos/ MSPs and System Integrators
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 Gary Audin
President, Delphi Inc
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VoIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
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 Tyrome Peterson
Director - Technical Services
PROGNOSIS - by Integrated Research
A six and a half year veteran of PROGNOSIS, Technical Services Director, Tyrome Peterson has extensive experience in using PROGNOSIS as a performance management tool for large VoIP networks. Tyrome has worked with enterprises and service providers on the design, implementation and customization of PROGNOSIS to suit many different environments. This ensures he is well placed to explain how all customers can achieve the level of visibility they need into their IP telephony service.
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Erik K. Linask
Group Managing Editor, Technology Marketing Corporation
Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications.
Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute. |
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