Help Your Employees Reach Their Performance Goals -- and Yours

We will discuss how performance management technology assists organizations in managing employees. Aligning individual goals with those of the organization and providing visibility into their current performance helps employees achieve their goals � and the goals of the business.

Specifically, you will learn how to:

• Link strategic business priorities to employee behavior
• Automate processes to improve efficiency and effectiveness
• Empower employees to self-manage their own performance
• Provide management needed information to improve decision-making

We will also discuss what result you can expect by implementing a performance management system, how to build an ROI, and how packaged solutions compare to both internally built performance management systems and non-contact center specific performance management applications.

Be sure to bring your questions! After the presentation, the webcast will be open for a live Q & A.

Presenters

Bill Grambley

Senior Director of Marketing and Product Management

Performix

Bill is responsible for directing Performix's marketing and product management efforts. Specifically, he leads Performix's dynamic go-to-market programs while harmonizing the voice of the customer with development endeavors. Bill builds on 14 years of progressive management experience, including prior roles, leading Business Operations for a division of EMC and assisting clients with critical strategy and marketing initiatives while at Bain and Company.

Erik Linask

Associate Editor,

Technology Marketing Corporation

In addition to his work with TMC�s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine�s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.