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Take Their Breath Away:
How Imaginative Service Creates Devoted Customers
and Bottom-Line Impact
Wednesday October 6, 2010 |
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What: 1 Hour Live Webinar with Q&A
When: October 6, 2010 – 2:00pm EDT
Where: Online
Cost: Complimentary
What do Cabela’s, Netflix, Build-A-Bear, Enterprise Rent-A-Car, Progressive Insurance and FedEx have in common, other than incredible business growth?
They all have created or reinvented the way they manage the customer experience in their industries.
Remarkable service requires a perpetual pursuit of new and unique ways to make the customers’ experience sparkly, but consistent; enriching, but profitable. Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times.
Join us for this lively, provocative webinar, based on Dr. Chip Bell’s recent book Take Their Breath Away, as he draws from his 20+ years consulting with many of the companies deemed to be the world’s best service innovators.
Attendees of this webinar will leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the service experience they deliver to those they serve.
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PRESENTERS: |
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Chip R. Bell
Founder
The Chip Bell Group
Chip R. Bell is the founder of The Chip Bell Group and works from the Dallas, Texas area. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was vice president and director of Management and Organization Development for NCNB, now Bank of America. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University.
Mr. Bell is the author or co-author of eighteen books including Take Their Breath Away: How Imaginative Service Creates Devoted Customers (with John Patterson), Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service (with John Patterson), Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic: The Art of Amazing Your Customers (with Ron Zemke), Customers As Partners: Building Relationships That Last, Managers As Mentors: Building Partnerships For Learning, Managing Knock Your Socks Off Service (with Ron Zemke), Dance Lessons: Six Steps to Great Partnerships in Business and Life (with Heather Shea), Knock Your Socks off Service Recovery (with Ron Zemke) and Beep-Beep: Competing in the Age of the Road Runner (with Oren Harari). |
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Stefania Viscusi
Assignment Desk Editor, TMCnet
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page. |
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