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Lisa Ford
CSP, CPAE
Lisa Ford has over 20 years of experience presenting to businesses, associations and
government. She designs content personalized for each audience and the challenges
they face. Her presentations focus on customer service, leadership, teamwork and
change.
As the creator of "How to Give Exceptional Customer Service," the #1 selling business
video series in the U.S. for over 3 years, Lisa is best known for her work in the areas of
customer service. Her other training videos and audio programs include ’Developing a
Customer Retention Program’ and ’Building a Customer Driven Organization: The
Manager’s Role and Personal Power.’ She has also customized numerous training videos
for clients to use in their ongoing education efforts. Her most recent book is Exceptional
Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations.
Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser
Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes
Association, American Veterinary Medical Association, among dozens of other corporate
and association clients. |
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Erik K. Linask
Group Editorial Director, TMCnet
Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute. |
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