John Ragsdale
Vice President of Technology Research, Technology Services Industry Association (TSIA)

John Ragsdale is the vice president of technology research for the Technology Services Industry Association (TSIA). Previously he served as the vice president of technology research for AFSMI, SSPA, and TPSA. Ragsdale's area of expertise is in creating strategies for improving the overall customer experience and services operation through technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies.

With his in-depth industry analysis experiences, Ragsdale brings an extensive understanding of the technology and vendor landscape for services. He leverages those insights to help guide Association members in making informed technology, business and investment decisions.

Paige Newcombe
Senior Director, Global Client Services, Coremetrics

Paige Newcombe is the senior director, Global Client Services at Coremetrics. Her team sets the standard for all aspects of post-sales services. Through Paige’s tenure at Coremetrics, the company has gained industry recognition by well-known analysts such as Forrester and TSIA for being a leader in delivering customer service excellence. Prior to joining Coremetrics, Paige built a career in consulting and leading services teams for both privately-funded new ventures and Fortune 500 companies. Paige holds an MBA with honors in both Strategic Management and Global Business form St. Edwards’s University.

Erik K. Linask - Moderator
Group Editorial Director, Technology Marketing Corporation

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.