Discover how customer phenom Zappos.com grew their gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service. Rob Siefker of the Zappos Customer Loyalty Team will discuss the Zappos commitment to WOWing their customers through service, how they retain repeat customers, what they do internally to inspire the Zappos culture and core values.
What Attendees will learn:
- How Zappos WOWs customers every day
- The power of repeat customers and word of mouth
- Why the Zappos culture = delivering happiness
- Seven steps for building a brand that matters
Who should attend:
Anyone interested in learning how to increase customer loyalty through great customer service.
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!