Wednesday, February 27, 2008
2:00 pm ET
11:00 am PT

Optimizing Agent Productivity
with Desktop Integration

Learn how to improve your agent productivity and make an impact on your business today. Desktop integration allows you to scale quickly and realize rapid results using a highly iterative approach. You can provide ROI in weeks by changing the way your agents interact with their desktop every day.

This Webinar will be beneficial if you can answer YES to any of
these questions:

• Are your agents frustrated at having to toggle
  back-and-forth between multiple applications?
• Do you need to integrate with applications you don't own?
• Do your agents need to redundantly enter the
  same data over and over again?
• Do you want to decrease call times while improving
  customer satisfaction?
• Do you want to show measurable results quickly?

The OpenSpan Platform can help alleviate your business pains with a simple and rapid solution. OpenSpan enables you to rapidly integrate applications and automate repetitive tasks. Eliminate data entry errors, extra key strokes, cutting and pasting between multiple screens. Nothing new to learn, decrease call times with greater customer satisfaction.

This free Webinar will feature a series of short, live demonstrations including:

• Rapid integration of web and desktop-based applications
  plus web services
• Visual modeling of business process automations
• Extending existing applications by adding
  new business logic
• Providing customer-facing employees a single view
  across wide range of applications

Presenters:

Francis Carden

CEO, OpenSpan

With more than 20 years of experience in running multinational technology companies, Francis has a track record of delivering successful integration technology solutions to thousands of clients in more than 30 countries. As founder and CEO of Pixel Innovations Ltd, Francis specialized in software integration services, partnering with organizations like IBM, Sun and Microsoft to offer his customers industry-leading solutions. Since the sale of his company to a large healthcare software integration company in 2001, Francis has been an active investor in technology companies in the United States. In 2005, Francis was lured back to the front lines by the opportunity to head up the all-star executive team at OpenSpan.

Erik Linask

Associate Editor
Technology Marketing Corporation

In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.