Thomas McCarthy-Howe has over 20 years experience in the design and development of next generation communications equipment. Thomas is an active software developer, concentrating on Voice Mashups and their supporting technologies such as Ruby, Rails, Adhearsion and Web as Platform architectures. In 2007, Thomas won the first O’Reilly Emerging Telephony Mashup Contest with his “After Hours Doctor’s Office”. In 2008, Thomas was listed among the most influential voices in VoIP. He also won the VON Magazine Innovator’s Award and he won the first Broadsoft Mashup Contest with his “Disaster Dispatcher”. So far in 2010, Thomas has hosted the first cloud communications summit at IT Expo, and he was also the editor of the Cloud Communications 2010: State of the Art eBook, featuring work from twenty four thought leaders in next generation communications technology.

Thomas received his bachelor’s in Electrical Engineering at University of Massachusetts at Lowell, and attended graduate school at Northeastern University where he studied Digital Communications and Signal Processing. He currently serves on several technical advisory boards and boards of directors. Thomas currently resides in West Barnstable, Cape Cod, Massachusetts with his wife and four children.

Pat Kelly's distinguished career has focused on improving the customer experience. He holds a variety of patents in areas such as Intelligent Call Routing and Performance Management. Prior to OnState, Pat was a board member and executive with Performix Technologies. He has led call center and telecommunications groups at forward-thinking companies including Fidelity Investments.

As a former executive with GeoTel Communications and Cisco Systems, Pat was instrumental in the success of these companies in the enterprise and service provider markets. At OnState, Pat leads the drive for new-generation call centers that use voice as an Internet application to improve profit margins and create high-value customer management.