Productivity Powered by the Human Voice
A Case Study on Speech-Based Solutions in a
Dynamic Healthcare Environment

Tuesday, September 9th, 2008 1:00 PM ET / 10:00 AM PT

The continuing growth and consolidation of healthcare institutions nationwide is resulting in multi-site, geographically diverse campuses. UT Southwestern Medical Center is one of 15 campuses that make up The University of Texas system (which 6 are healthcare components). With close to 11,000 faculty and staff across 3 schools and 2 hospital buildings, UT Southwestern is a perfect case study of the changing communication requirements of today’s healthcare institutions.

Ever-increasing call volumes are overloading switchboard operators and too frequently causing long wait times for callers. Additionally, medical personnel and staff are becoming increasingly mobile, with doctors and nurses often moving from one location to the next as they make rounds, conduct office visits, perform surgery, or attend meetings. Given this level of mobility, medical personnel and staff frequently rely on the switchboard operator to locate colleagues. In fact, although touchtone systems (DTMF) offload some switchboard traffic, healthcare organizations report that as much as 60% of calls placed to the operator originate from internal callers.

This webinar will discuss how speech-based solutions improve internal communications, enhance customer satisfaction and increase productivity by streamlining and simplifying:

• communication among medical personnel and staff

• incoming call transfers and requests for information

• automated emergency response or event notification policies

What attendees will learn:

• Through a case study, why UT Southwestern Medical Center decided to implement a speech-enabled auto attendant, the lessons learned during and after deployment, and the cost savings (over 2 millions dollars) and benefits they realized.

• How a speech-based internal dialer can immediately reduce calls to switchboard operators by 40% to 60% and deliver an ROI of less than 6 months!

• How a speech-driven Emergency/Broadcast Messaging solution can cut time spent filling staff openings due to absences, managing volunteer call-ins, and implementing security procedures in the event of facility lock-downs or code blue alerts.

Who should attend:

• IT / Telecom Managers, CIO’s, and/or Business Continuity/Disaster Recovery Managers from healthcare organizations with over 250 employees.

Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.


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