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Speech Mythbusters:

Debunking 10 Common Myths about Voice Automation

Phone-based automated customer service applications are a part of our everyday lives, and voice automation is becoming a more popular offering than ever. But many questions can and will come up when your company considers adding voice automation to its customer service strategy. What's your return on an investment in speech? Where can you benefit the most? And the most basic questions of all are: Does it work and will my customers use it?

During this Webcast you will learn about:

� The best applications for speech

� The evolution of speech applications

� When and how to add speech to your customer service

Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.


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Jeff Foley
Solutions Marketing Manager, Care Business Unit, Nuance Communications

Jeff Foley is the solutions marketing manager for Nuance's Care business, where he manages the company's portfolio of contact center solutions. Jeff started his career as an engineer with Dragon Systems. Throughout several product launches at Dragon, edocs, Atari, and now Nuance, Jeff has always focused on bridging the gaps between sales, marketing, and development. Jeff holds B.S. and M.Eng. degrees in Electrical Engineering and Computer Science from MIT.

   
Erik Linask
Associate Editor, Technology Marketing Corporation (Moderator)

In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.


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