Imagine Government Agencies
Where
Productivity is Powered
by the Human Voice
Aging network infrastructures, budgets restraints and a growing, technically-savvy user-pool? these are just a few of the challenges facing government agencies nationwide And while telecommuting initiatives are gaining popularity and driving expectations on network availability, the telephone? whether mobile or landline? is still the cornerstone of communication. Ever-increasing call volumes are overloading switchboard operators, while budget restraints are hampering efforts to improve services without increasing staffing levels. Add to this the increasing complexity driven by extensive password and emergency/event notification security policies, and you have the makings of a struggling government IT department.
| PRESENTERS: |
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 Hakan Kilic
Product Manager, Employee Productivity Suite,
Nuance
Hakan has been with Nuance for the past 5 years and is presently the EPS Product Manager. Hakan is responsible for researching various speech applications, and assessing how these applications can help organizations increase employee productivity and improve business processes.
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 Tim Gray
(Moderator)
Web Editor,
Technology Marketing Corporation
Tim Gray is a Web Editor for TMCnet.com. He has nearly a decade of journalism experience and has spent the past several years covering a wide array of technology news including reporting on the IP communications, call center and customer relationship management industries.
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This webinar will discuss how speech-based solutions improve internal communications, enhance citizens satisfaction and increase productivity by streamlining and simplifying:
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communication among staff and contractors
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within or across government offices and agencies
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incoming call transfers and requests for information
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automated emergency response or event notification policies
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password reset processes
What attendees will learn:
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How a speech-based internal dialer facilitates telecommuting initiatives and immediately reduces calls to switchboard operators by 40% to 60% with an ROI of less than 6 months!
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How a speech-driven Emergency/Broadcast Messaging solution delivers secure, simple and immediate notification to any number or email address of management, response teams, employees and contractors before, during, and after an event or crisis
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How a speech-driven Password Reset solution reduces budget requirements, improves security and increases efficiency
Who should attend:
Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.
View Archvie
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