Imagine a Campus where Productivity is Powered
by the Human Voice
Speech-Based Solutions to Cut IT and Telecom Costs

Tuesday, September 23rd, 2008 1:30 PM ET / 10:30 AM PT

Aging network infrastructures, budgets restraints and a growing, technically-savvy user-pool - these are just a few of the challenges facing academic institutions nationwide And while Internet-based registration and social applications are gaining popularity and driving up the shear amount of data on the network, the telephone - whether it be mobile or landline - is still the cornerstone of communication. Ever-increasing call volumes are overloading switchboard operators, while budget restraints are hampering efforts to improve services without increasing staffing levels. Add to this the increasing complexity driven by extensive password and emergency/event notification security policies, and you have the makings of a struggling campus IT department.

University of Texas Southwestern Medical Center - an academic medical center and hospital - is one of 15 campuses that make up The University of Texas system. With close to 11,000 faculty and staff across 3 schools and 2 hospital buildings, UT Southwestern is a perfect case study of the changing communication requirements of today’s academic institutions.

This webinar will discuss how speech-based applications will improve internal and external campus communications enhance callers’ satisfaction and increased productivity by:

• Reducing the number of internal calls that reach your operators

• Reducing the number of staff needed to manage incoming calls

• Providing 24x7 telephone services for students, staff, faculty and parents

• Managing spikes in call volume, such as the start of the semester, enrollment or admission day

• Automating an Emergency/Event notification system that is secure, easy to use and can broadcast
  messages to multiple devices such as voice/voicemail, SMS, email, over head pager, etc.

• Reducing IT costs by relieving your IT department of all password reset tasks, while offering faculty,
  staff and students a more efficient way to reset their password?

What attendees will learn:

• Through a case study, why UT Southwestern Medical Center decided to implement a speech-enabled auto attendant, the lessons learned during and after deployment, and the cost savings (over 2 millions dollars) and benefits they realized

• How a speech-based internal dialer can immediately reduce calls to switchboard operators by 40% to 60% and deliver an ROI of less than 6 months!

• How a speech-driven Password Reset solution can reduce budget requirements, improve security and increase efficiency

• How speech-driven Emergency/Broadcast Messaging solutions delivers secure, simple and immediate notification of management, response teams, students, faculty and staff before, during, and after an event or crisis

Who should attend:

• IT / Telecom Managers, and/or Business Continuity/Disaster Recovery Managers from Educational Institutions

Be sure to bring your questions!  After the presentation, the webcast will be open for a live Q&A.

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