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Imagine a Campus where Productivity is Powered
by the Human Voice

Speech-Based Solutions to Cut IT and Telecom Costs

Tuesday, September 23rd, 2008 1:30 PM ET / 10:30 AM PT

PRESENTERS:
 

Speaker PhotoElwyn Hull
Telecommunications Director,
University of Texas Southwestern Medical Center

Elwyn Hull is the Director of Telecommunications for the University of Texas Southwestern Medical Center at Dallas, where he’s worked for the past nineteen years. He started his 35-year telecommunications career as a computer communications consultant for Alberta Government Telephones in Calgary, Alberta, Canada. Since then he has directed telecommunications operations at the University of Utah, in Salt Lake City; United Services Funds, in San Antonio, Texas and now, The University of Texas Southwestern Medical Center at Dallas. Elwyn is a past president of The Association for Information Communications Technology Professionals in Higher Education (ACUTA) and just finished his term as President of the Joint Users of Siemens Technologies United States (JUST-US).


 

Speaker PhotoHakan Kilic
Product Manager, Employee Productivity Suite, Nuance

Hakan has been with Nuance for the past 5 years and is presently the EPS Product Manager. Hakan is responsible for researching various speech applications, and assessing how these applications can help organizations increase employee productivity and improve business processes.


 

Speaker PhotoBrendan B. Read - Moderator
Senior Contributing Editor - Customer Interaction Solutions, TMCnet

Brendan B. Read is a leading contact center industry journalist, with extensive experience covering site selection, outsourcing, teleworking, staffing/training, and business continuity. He has held editorial positions with Call Center Magazine and DM News and has written for other industry publications including 1to1, Call Center Management Review, Contact Management, and Direct Marketing News. His first article on teleservices, ’TeleSell’, appeared in Electrical Wholesaling in 1992.




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