How DSW Used the Power of AI to Make Their Contact Center Sizzle

Thursday, June 24, 2021 - 2:00pm ET/11:00am PT

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Artificial Intelligence and Automation. Chatbots and Virtual Agents. Siri and Alexa.

Everyone that’s someone in the contact center industry has opinions on how to make the best use of AI in the contact center. For good reason: these buzzwords are emerging in discussions more often in many contact centers today; and will be in all discussions tomorrow. If you are interested in AI, currently implementing, or planning to do so soon, this webinar is for you: you’ll get the “lay of the land” with insights on customer channel adoption, consumer and contact center opinions on AI and its use in the contact center.

DSW’s Director of Global Customer Operations who has "been there and done it" – very successfully using NICE CXone with AI-powered Virtual Agents to put their CX game a step ahead of their competitors.

Get the inside scoop on:

  • The challenges faced and what lead them to AI-powered self-service as their solution.
  • How DSW went about finding the right solution, defining scope and implementing successfully.
  • Best practices, tips and tricks to a successful roll-out of bots.
  • Benefits from adding AI-powered Virtual Agents to their contact center.

Don't miss this chance to hear Tim Harpe talk about how adding AI to their contact center made all the difference and remember to bring your questions.

What Attendees will learn:

  • Get the “lay of the land” with insights on customer channel adoption
  • Hear consumer and contact center opinions on AI
  • See how AI is used in the contact center.

Who should attend:

  • Chief Information Officer
  • Chief Technology Officer
  • VP, Director of Information Technology
  • VP, Director of Customer Experience
  • VP, Director of Operations
  • Manager of Contact Center
Register now


Presenters

Annette Miesbach
Senior Product Marketing Manager, NICE CXone
BIO

Tim Harpe
Director of Global Customer Operations, Designer Brands Inc.
BIO




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