Accelerate Customer Experience Innovation with an Open Development Platform

Tuesday, March 13, 2018
2:00pm ET/ 11:00am PT


To accelerate your digital and CX transformation you could research webservice API providers, manage multiple accounts, compensate for platform changes, feature gaps, complexity and added risk or you can increase the ROI from your CCaaS investment by using the very same webservices to innovate other parts of your business. The right CCaaS platform and API’s will help you build great transformational software faster, more reliably and with less risk and cost.

What attendees will learn:

  • How a communications platform can help an enterprise accelerate its digital transformation
  • Understanding the differences between CPaaS, UCaaS and CCaaS communications platforms
  • What to look for when selecting a communications platform

Who should attend:

  • VP, Director, Manager or Sr. Assistant of Operations, Workforce, Consumer, Contact Center, Call Center, Customer Experience, Customer Operations, Client Operations
  • Director and above up to CFO. Specifically, Director or Dir with Sr, Assistant, Exec, Executive & Vice President of Finance, Accounting, Pricing
  • Director and above up to CIO and CTO., Director or Dir with Sr, Assistant, Exec, Executive & Vice President, VP of Technology, Applications, Infrastructure, Network, Data, IT, CRM

Presenters:


Mark Ungerman
Product Marketing Director, NICE inContact
BIO

Justin Sorensen
Product Manager, NICE inContact
BIO

MODERATOR:

Maurice Nagle
Web Editor, TMC
BIO

Sponsored by: