Assuring the User Experience for Unified Communications:
Addressing the Quality and Performance Challenges of Real-Time Communication Services

Wednesday September 19, 2012 12:00 PM ET/ 9:00 AM PT

Unified Communications (UC) is all about improving collaboration and boosting business productivity. The successful adoption of UC services, such as VoIP, Video Conferencing and Desktop Video, assumes that the delivered service quality will be sufficient for users to interact effectively and consistently. Assuring the quality of UC services is no easy task. UC services are complex and require always-on availability with unforgiving performance levels to meet the high expectations of your users. The reality is that many UC deployments fail to meet business expectations due to poor user experiences.

This webinar will explore a unified strategy for managing and optimizing the delivery of UC services to assure service quality and deliver a consistent user experience. The session will examine proven best practices for achieving a scalable and sustainable approach to assuring UC service delivery that simplifies the complexity of managing multi-location, multi-vendor UC deployments while streamlining IT operations to ensure UC deployment success, lower the TCO of UC services, and improve IT staff productivity and collaboration.

Attendees will learn how to:
  • Assure the user experience and deliver consistent and reliable service levels for IP telephony and Video Conferencing
  • Evolve your service management strategy from reactive to proactive with automation to predict and prevent performance issues before users are effected
  • Quickly troubleshoot and pinpoint underlying causes of UC service performance problems
  • Simplify managing complex multi-location, multi-vendor UC environments
  • Optimize, protect and accelerate new UC application roll-outs

Who should attend:
  • Business and Technology Decision-Makers and Managers responsible for Unified Communications, VoIP and Video Conferencing service delivery
  • Organizations tasked with managing multi-technology, multi-vendor or multi-location UC deployments
  • Network planning and optimization teams

Paula Bernier
Executive Editor TMCnet

Paula Bernier is executive editor for the IP Communications Group at TMC where she writes, edits and manages editorial content for the print & digital versions of INTERNET TELEPHONY, and writes for TMCnet.

Bernier was formerly editor in chief of xchange magazine, a Virgo publication, where she worked for more than 11 years. While at that company, she also was the editorial leader for PHONE+ and Sounding Board magazines, as well as various e-books and webinars.

Prior to that, Bernier was a senior writer for Inter@ctive Week, a magazine that was initially independently owned but was later acquired by Ziff Davis.

Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director.

She also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.