Protecting the User Experience:
Coping With the Challenges of Delivering Real-Time Unified Communications Services

Thursday September 29, 2011 1:00 PM ET/ 10:00 AM PT

Unified Communications (UC) is all about improving collaboration and boosting business productivity. The successful adoption of UC services, such as VoIP, Video Conferencing, Telepresence and Desktop Video, assumes that service quality will be sufficient for users to interact effectively and consistently. Assuring the quality of UC services is no easy task. UC services are complex and require unforgiving performance levels with always-on availability to meet the high expectations of users and the organization. The reality is that many UC deployments fail to achieve the internal traction desired due to poor user experiences.

This webinar will explore a unified strategy for managing and optimizing the delivery of UC services to assure service quality and deliver a consistent user experience. The session will examine best practices for achieving a scalable and sustainable approach to assuring UC service delivery. These proven best practices can simplify the complexity of managing multi-location, multi-vendor UC deployments while streamlining IT operations to ensure UC deployment success, lower the TCO of UC services, and improve IT staff productivity and collaboration.

In this session, you will learn how to:
  • Protect the user experience and deliver consistent and reliable service levels for Telepresence, Video and Voice services across all user devices from a single unified service management platform
  • Transforming service management from reactive to proactive by automating to predict and prevent performance issues before users are effected
  • Quickly troubleshoot and pinpoint underlying causes of UC service performance problems
  • Simplify managing complex multi-location, multi-vendor UC environments
  • Optimize, protect and accelerate new UC application roll-outs

Who should attend:
  • Business and Technology Decision-Makers and Managers responsible for Unified Communications, VoIP, Video Conferencing, service delivery and network management
  • Organizations tasked with managing multi-technology, multi-vendor or multi-location UC deployments

Paula Bernier
Executive Editor TMCnet

Paula Bernier is executive editor for the IP Communications Group at TMC where she writes, edits and manages editorial content for the print & digital versions of INTERNET TELEPHONY, CIS and NGM magazines, and writes for TMCnet.

Bernier was formerly editor in chief of xchange magazine, a Virgo publication, where she worked for more than 11 years. While at that company, she also was the editorial leader for PHONE+ and Sounding Board magazines, as well as various e-books and webinars.

Steven Shalita
Vice President, Marketing NetScout Systems, Inc.

Steven Shalita has more than 20 years of market and technology experience across the service provider and enterprise markets with a strong background in IP and enterprise networking. He has a wide range of experience stretching from service management and assurance to service delivery architecture including datacenter, LAN and WAN, and has led technology initiatives targeting unified communications, application service delivery and wireless mobility. Mr. Shalita has held senior marketing leadership positions at Alcatel-Lucent's IP Division, Redback Networks, HP and Cisco. He returned to NetScout in July 2008, and was previously Director, Product Marketing, from 1997 through 1999.