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The 5 Must-Haves for CX Management in 2020
Thursday, February 20, 2020
12:00pm ET/ 9:00am PT
Designing a modern Customer Experience (CX) management center requires you to stay up to date on the latest innovations while staying true to proven principles. In this webinar, you will gain in-the-know insights from some of the industry’s premier thought leaders on CX must-haves. Transforming any operation can take time, but with these helpful insights you will walk away from this webinar with some useful suggestions to execute your 2020 game plan.
What attendees will learn:
- How to cultivate an agent-first attitude
- The role AI will play
- How priorities around metrics are shifting
- Why CCaaS is becoming the de facto standard
- Why you can't ignore Generation Z
Who should attend:
- Customer Experience (CX) professionals
- Chief Operations Officers
- Chief Customer Officers
- Chief Information Officers
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