Exclusive IT insights from the San Diego Padres: mobility, contact center
and cloud


Tuesday, September 13, 2016
2:00pm ET/ 11:00am PT

Join us for a webinar with Major League Baseball’s San
Diego Padres!

Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including:

  • A move to the Cloud
  • Technology integrations in the contact center
  • UCC and team collaboration applications

Step behind the scenes in this exclusive interview with Ray Chan, Director of Information Technology for the San Diego Padres.

What you’ll learn:

  • How the Padres leverage mobile collaboration tools to keep an internal network of world travelers, scouts and road warriors connected anywhere in the world
  • How the Padres call center was redesigned to deliver personalized customer experiences and ensure optimal productivity
  • What key benefits of the Cloud influenced the Padres to make the switch from their premises-based system

Click here to check out a sneak peek:


Sponsored by:


 
 

Speakers:

Ray Chan,
Director of Information Technology San Diego Padres

Ray Chan is a seasoned IT Leader with 20+ years of experience working in the technology field and currently is Director of Information Technology for the San Diego Padres. Ray's past IT roles include Director of Information Technology at Enterprise Partners Venture Capital, IT Manger at Pepsi Bottling Group in Southern California, and for ideaEDGE Ventures. Ray also worked in network
support for Gateway Computers, Lockheed-Martin, Wells Fargo Bank, and Alvarado Medical Center.

Daryl Reva,
Vice President of Cloud Marketing Mitel

At the heart of the matter, Daryl is a cloud guy. A thought leader in helping companies and partners understand the value of cloud communications. Today, Daryl looks to expand Mitel's cloud footprint by creating a global standard of excellence in delivering simple, flexible, and scalable cloud-based business communications and applications. Previously as the VP of Marketing at Fonality, Reva oversaw all aspects of digital, product, and channel marketing, helping to establish several strategic key partners and new vertical market. Furthermore, Reva worked to revamp Fonality's channel program, launching several key initiatives and programs that drove indirect business growth by double digits. Prior to Fonality, Reva supported data networking and Enterprise-grade telephony portfolios in a product role with Avaya, via the Nortel acquisition. When not working, Daryl can be found with this family, on the golf course, on a hockey rink, or training for triathlons.

Moderator:

Erik K. Linask, Group Editorial Director, TMCnet


Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC's IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine's survey research. Erik began his professional career at management consulting firm Leadership Research Institute.