Nadji Tehrani, TMC's Executive Group Publisher, sets the stage by outlining why contact centers need to adopt new technologies NOW, not simply to compete — but to survive.

CustomerLinx, a leading customer care outsourcer, will then describe how they were trapped in a downward spiral of aging, high-cost technologies and unhappy clients; and how — without CAPEX — they upgraded to an IP-based, process-driven platform, reduced technology operating cost by 53%, and won significant new business.

In This FREE Webinar You Will Learn:
	Nadji Tehrani's "action items" for contact centers to gain a competitive advantage and win against offshore providers.
	How to transition to an IP-based platform and incorporate advanced capabilities (i.e., voice self-service, collaboration, etc.) without CAPEX.
	How a process-driven interaction management platform improves control, integration, visibility and flexibility.
	How M1's platform has given CustomerLinx an edge over other customer care providers in sales opportunities.
	The unique benefits and capabilities of M1's On-Demand Converged, Business Platform.