Upcoming Webinar Schedule

Tuesday, February 23, 2016 2:00 PM ET 11:00 AM PT

From Product Fixes to Customer Success – The Key is Connected Support

Sponsored by: Support.com
Presenters: Astrid Dando, Upclick | Damien Howley, Customer Success | Carl Ford, Crossfire Media
SPONSOR/S
Thursday, February 25, 2016 2:00 PM ET 11:00 AM PT

Improve Call Center Agent Performance with Real-Time Coaching & Remote Collaboration

Sponsored by: CaféX Communications
Presenters: Kris Hopkins, CaféX Communications | Lorin Sutton, CaféX Communications | Stefania Viscusi, TMCnet
SPONSOR/S
Wednesday, March 09, 2016 1:00 PM ET 10:00 AM PT

Reinventing your IVR to control costs and delight customers

Sponsored by: Spoken Communications
Presenters: Jeff Dworkin, Ghostpoint Consulting | Jeff Gove, The Neat Company | Charlie Anderson, Spoken Communications | Stefania Viscusi, TMCnet
SPONSOR/S
Wednesday, March 23, 2016 2:00 PM ET 11:00 AM PT

The Avaya Cloud is Here - Are you Ready?

Sponsored by: NuStratus, Vox Network Solutions
Presenters: Dunstan Speeth, VOX Network Solutions, Inc. | Peter Bernstein, TMCnet
SPONSOR/S
Tuesday, March 29, 2016 2:00 PM ET 11:00 AM PT

The Secrets to Getting Agile and Instantly Mobile

Sponsored by: Appian
Presenters: Sidney Fernandes, University of South Florida | Alice Wei, University of South Florida | Malcolm Ross, Appian | Stefania Viscusi, TMCnet
SPONSOR/S
Wednesday, March 30, 2016 1:00 PM ET 10:00 AM PT

Increasing Call Volume Could be a GOOD Thing! THE SOLUTION FOR ABANDONMENT IS IN YOUR CALL CENTER

Sponsored by: Jacada
Presenters: David Holmes, Jacada | Stefania Viscusi, TMCnet
SPONSOR/S
Thursday, March 31, 2016 2:00 PM ET 11:00 AM PT

Supporting the Mobile Consumer: Cloud, On Premises, or Hybrid?

Sponsored by: Mitel
Presenters: Rebecca Wormleighton, Mitel | Brian Spencer, Mitel | Erik K Linask, TMCnet
SPONSOR/S