The True Cost of Ownership of Premise Based Call Center Solutions

Tuesday December 11, 2012 2pm ET/ 11:00 am PT

Companies of all sizes are shackled to expensive premise based call center solutions they purchased many years ago. The true costs of ongoing support, maintenance agreements, and software obsolescence are explored in this webinar. Learn how hosted solutions are easily provisioned and maintained, provide an appealing alternative to the inflexibility of premise solutions, and allow enterprises to take advantage of cutting-edge technologies without maximum investment.

Listen in as Kunnect's President, Fred Côté, shares the benefits of the cloud based contact center concept and the true cost of ownership of both types of solutions.


In this Webinar, the presenters will discuss how you can reduce your overall cost of ownership and leverage state-of-the-art hosted call center solutions:

  • Examine the cost of operating a premise based call center solution
  • Discuss telecom costs and increasing reluctance to make telemarketing calls
  • Determine your overall cost savings when implementing a hosted call center solution
  • Explore the possibilities of customizing your own hosted call center solution…having your cake and eating it too!
Who should attend:
  • Managers and Directors for business units within large enterprises that rely on call center technology
  • Small business owners that run a call center with high volumes of phone calls
  • Enterprise IT leadership interested in learning more about cloud-based technology options

Register Today



Sponsors:



 
 
Presenters:

Fred Côté
President, Kunnect


Fred has been involved in the sale and distribution of call center solutions since 1997. In 2005, he co-founded Kunnect as a next generation cloud based call center solution. Today, its award winning hosted solutions serve call centers in over 20 countries worldwide.

Moderator:

Stefania Viscusi
CEditor TMCnet


Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.