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Communications Enabled Business Services
Tuesday, April 29, 2008, 2:00pm EST 11:00am PST |
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Companies are more productive and more successful when their employees and customers are better connected to the processes that drive business. Communication Enabled Business Processes (CEBP) combines communication technologies with business processes and applications to more effectively communicate between customers, suppliers, and employees. And, integrating new tools shouldn’t be a difficult or risky proposition. It should be easy to implement and compatible with the latest technologies. By connecting people, information, and the workflow process, a business can streamline operations, provide better customer service, and make a positive impact on its bottom line.
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!
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| PRESENTERS: |
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 Trevor Baca
Vice President of Software Engineering
Jaduka
Trevor Baca is Vice President of Software Engineering at Jaduka and oversees software engineering, real-time systems engineering, telephony services development, information architecture, usability, and user-experience engineering teams. He has ten years' experience in telephony and software development and has held senior leadership roles in software development, systems engineering, strategy, product development, and human-computer interaction.
Baca also holds a similar title at NetworkIP, the parent company of Jaduka, and a leading platform provider of prepaid telephony since 1998. At NetworkIP, he led research and development of the second-generation Kodiak services platform. He was instrumental in bringing both metrics-based and user-centered development to the product life cycles of the different parts of the Jaduka technology portfolio. Baca also researched and directed the development of the NetworkIP iQT® realtime QoS analysis and correction system, registered as U.S. Patent #6,914,967. Baca received a Bachelor of Arts in the honors program from the University of Texas.
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 Ken Camp
Independent Consultant
Ken Camp has more than 25 years of experience in information technology. Ken spent 17 years with AT&T and Lucent Technologies successfully designing and implementing voice and data networks. He later worked in the security marketplace and played a key role in early IPSec VPN deployments. As an independent consultant, Ken’s primary focal areas include network performance improvement, security practices and the design and deployment of integrated voice and data solutions. He may be contacted at: ken_camp@realtimepublishers.net
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 Erik Linask
Associate Editor
Technology Marketing Corporation
In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute. |
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